Retail and E-Commerce Experience
From the shop floor of a 'brick and mortar' retailer to running my own e-commerce business - I have a long history working within the retail market - now focusing primarily on the technology sector.
Richard Crosby
Does stuff with computers...
I currently work in Product Support at Brightpearl - a cloud based, retail automation software service. I work providing 2nd line advanced tech support for the online ERP solution. Prior to this I co-owned an e-commerce business (BrizTech Ltd.) after having spent serveral years in digital marketing after receiving a Business Studies degree from UWE.
With a strong background in retail and e-commerce I am also competent in HTML5/CSS3, jQuery and working with the Adobe Creative Suite. I have also a range of experience with a variety of CMS platforms from Sitecore to Wordpress and I am familiar with a host of popular project management software and applications.
Skills & Expertise
Technical Documentation and Support
I have a range of experience providing front-line technical support, as well as producing and delivering training programmes and user-friendly documentation or videos.
Technical Knowledge
I am confident with HTML5/CSS3, as well as the host of Adobe Creative Suite products. I'm also experienced using a wide range of computer systems inlcuding website CMS and retail software.
Other Projects
With a keen interest in a range of technologies - have a look below for some more examples of my work or projects I'm involved with, including development and media production.
Work & Projects
Employment History
- Brightpearl (Current)
- Advanced Product Support
- BrizTech Ltd. (3 yrs 6 months)
- Owner / Head of Technology
- True Digital (3 yrs 6 months)
- Training and Solutions Manager
I am one of the former Managing Directors of BrizTech Limited - an online retail company selling across multiple channels - to both retail and B2B customers. I was responsible for book-keeping, internal IT and our online presence. Managing the sales process across the online marketplace. Specialists retailers in the ‘Google Cardboard’ VR headset - I have a keen interest in Virtual Reality and related technologies.
Prior to my role at BrizTech – I worked at at digital marketing agency 'True Digital' (working for 3+ years on a major ecommerce site).
Certifications
CompTIA A+ 220-901 (IT Support Technician Course) (Certificate)
Photography
I'm a keep photographer, with a particular interest in post-processing work using software like Photoshop or Lightroom. You can see a small selection of my photo work here or follow me on Instagram.