< Richard Crosby - Homepage

Skills & Expertise

Retail and E-Commerce Experience

From the shop floor of a 'brick and mortar' retailer to running my own e-commerce business - I have a long history working within the retail market - now focusing primarily on the technology sector. This has allowed me to appreciate the challenges of running a business myself - as well as the apparatus required to support this.

Technical Implementation, Documentation and Support

I have a range of experience providing technical support, producing and delivering training programmes or documentation. This has provided the basis for expert troubleshooting of a variety of systems. Much of my recent experience involves B2B software implementation and aiding in the pre-sales qualification process. This requires a strong technical knowledge of the product, the ability to generate client focused solutions and to deliver projects to the highest standards.

Technical Skills

  • Adobe Creative Suite (Photoshop focus)
  • Microsoft Office Suite (Excel focus)
  • Google Apps Suite (Sheets & Data Studio focus)
  • Typescript / NodeJS / JavaScript
  • CSS3 / HTML5
  • Git (version management)
  • Docker / Heroku / Dokku
  • Basic Linux server administration
  • Technical documentation
  • Jira / GiftHub issues / other issue management software
  • SalesForce / Hubspot / other CRM software
  • Zendesk / Freshdesk / other ticking software

Other Experience

  • Client facing skills / relationship management.
  • Management / team-leader experience.
  • Proven troubleshooting and problem solving experience.
  • Public speaking / consultation skills.
  • Strong written and presentational skills.
  • Process development and internal systems integration.
  • Data reporting, dashboards and analytics.
  • Social media management and content creation.
  • A history of working with a range of employers and clients - from small local businesses to well known global brands.
  • Broad cross section of industry experience.
  • Strong skills focus and self taught in a range of disciplines with degree level academic qualifications.

Work & Projects

Employment History

  • Considerate Pouchers
    • UK Director (current)
  • UBIO
    • Solutions Manager (current)
  • Universal Textiles (T/A ‘Pertemba Global’)
    • Marketplace Manager (10 months)
  • Nicotine Freak
    • Founder (1 year 6 months)
  • Veeqo
    • Implementation Consultant (9 months)
  • Brightpearl
    • Implementation Consultant (6 months)
    • Advanced ​Product Support (2 yrs)
  • BrizTech Ltd. (3 yrs 6 months)
    • Owner / Head of Technology
  • True Digital (3 yrs 6 months)
    • Training and Solutions Manager

View my LinkedIn profile for more details on each role.

I am one of the former Managing Directors of BrizTech Limited - an online retail company selling across multiple channels - to both retail and B2B customers. I was responsible for book-keeping, internal IT and our online presence. Managing the sales process across the online marketplace. Specialists retailers in the ‘Google Cardboard’ VR headset - I have a keen interest in emerging new marketplaces.

Working across technical support and implementation has given me a well rounded experience of the software lifecycle - from development to QA/UAT and deployment - being involved in various continuous and short/long term projects.

Prior to my role at BrizTech – I worked at at digital marketing agency 'True Digital' (working for 3+ years on a major ecommerce site).


CompTIA A+ 220-901 (IT Support Technician Course) (Certificate)


I'm a keen photographer, with a particular interest in post-processing work using software like Photoshop or Lightroom. You can see a small selection of my photo work here or follow me on Instagram.

Other Work

I have completed a number of 'VR ready' 3D Android tech demos in a bid to learn more about the market and develop programming skills. These can be seen here.

I also occasionally do work involving media creation and production - some examples of which can be found on my YouTube channel.

You can see all my development work here.